Food Safe Brisbane ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, how we use it, and the choices you have. It is written to align with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Who we are
Food Safe Brisbane is a food safety and compliance consultancy operated by Sophia Hegerty (ABN 56 821 795 016), based in Brisbane, Queensland. You can contact us at info@foodsafebrisbane.com.au.
2. Information we collect
We only collect information that is reasonably necessary to provide our services. This may include:
- Identity and contact details you provide — such as your name, email address, phone number and business name — when you submit our contact form or book a call.
- Information about your food business that you share with us so we can advise you, such as your venue type, menu, processes and council area.
- Technical and usage data collected automatically when you visit our website, such as your approximate location, browser type and pages viewed, gathered through analytics tools.
3. How we use your information
We use the information we collect to:
- Respond to your enquiries and arrange a consultation.
- Provide, manage and improve our consulting services.
- Send you information directly related to a service you have requested.
- Meet our legal and record-keeping obligations.
- Understand how our website is used so we can improve it.
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
4. Cookies and analytics
Our website may use cookies and analytics tools (such as Google Analytics) to understand visitor behaviour in aggregate. This data is generally not used to personally identify you. You can disable cookies in your browser settings, though some parts of the site may not function as intended.
5. Disclosure of your information
We may share your information with trusted third parties only where necessary — for example, with service providers who host our website or help us deliver our services, and where required or authorised by law. Where we use third-party providers, we take reasonable steps to ensure they handle your information appropriately.
6. Storage and security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, including secure storage and limiting access to those who need it. While we work to safeguard your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Access and correction
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us at info@foodsafebrisbane.com.au and we will respond within a reasonable time.
8. Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the "last updated" date revised accordingly.